Improving Quality in Business Process Outsourcing - Achieve Process and Service Quality with Technology
AbstractTo improve the quality of their customers' processes, outsourcing providers need to leverage various measures, including proven process-change methodologies, people skills, and technology. While the impact of process optimization and people skills on quality is generally clear to both BPO customers and providers, the impact of technology is often not fully understood and thus tends to be underutilized.
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Bibliographic InfoPaper provided by Department of Management Science, Lancaster University in its series Working Papers with number MRG/0010.
Length: 9 pages
Date of creation: Aug 2008
Date of revision: Aug 2008
Publication status: Published as SAP Insight No 50-091-185 (August 2008)
BPO; Quality; Business Process Outsourcing; Technology; SAP;
Find related papers by JEL classification:
- O3 - Economic Development, Technological Change, and Growth - - Technological Change; Research and Development; Intellectual Property Rights
This paper has been announced in the following NEP Reports:
- NEP-ALL-2009-01-03 (All new papers)
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