This paper provides a case study of the effect of labor relations on product quality. We consider whether a long, contentious strike and the hiring of replacement workers at Bridgestone/Firestone’s Decatur plant in the mid-1990s contributed to the production of defective tires. Using several independent data sources, and looking before and after the strike and across plants, we find that labor strife at the Decatur plant closely coincided with lower product quality. Monthly data suggest that defects were particularly high around the time concessions were demanded and when large numbers of replacement workers and returning strikers worked side by side.
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Paper provided by Institute for the Study of Labor (IZA) in its series IZA Discussion Papers with number
869.
Find related papers by JEL classification: J5 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining M5 - Business Administration and Business Economics; Marketing; Accounting - - Personnel Economics M1 - Business Administration and Business Economics; Marketing; Accounting - - Business Administration
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