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Emotional Labor Demands and Compensating Wage Differentials

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  • Theresa M. Glomb

    ()

  • John D. Kammeyer-Mueller

    ()

  • Maria Rotundo

    ()

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    Abstract

    The concept of emotional labor demands and their effects on workers has received considerable attention in recent years, with most studies concentrating on stress, burnout, satisfaction, or other affective outcomes. This study extends the literature by examining the relationship between emotional labor demands and wages at the occupational level by incorporating data on generalized work activities and work context features from the O*NET. Theories describing the expected effects of job demands and working conditions on wages are described. Results suggest that higher levels of emotional labor demands are associated with lower wage rates for jobs low in cognitive demands and higher wage rates for jobs high in cognitive demands. Implications of these findings are discussed.

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    File URL: http://www.legacy-irc.csom.umn.edu/RePEC/hrr/papers/0802.pdf
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    Bibliographic Info

    Paper provided by Human Resources and Labor Studies, University of Minnesota (Twin Cities Campus) in its series Working Papers with number 0802.

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    Handle: RePEc:hrr:papers:0802

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    1. Chinhui Juhn, 1999. "Wage inequality and demand for skill: Evidence from five decades," Industrial and Labor Relations Review, ILR Review, Cornell University, ILR School, vol. 52(3), pages 424-443, April.
    2. Peter D. Linneman & Michael L. Wachter & William H. Carter, 1990. "Evaluating the evidence on union employment and wages," Industrial and Labor Relations Review, ILR Review, Cornell University, ILR School, vol. 44(1), pages 34-53, October.
    3. Robert S. Smith, 1979. "Compensating wage differentials and public policy: A review," Industrial and Labor Relations Review, ILR Review, Cornell University, ILR School, vol. 32(3), pages 339-362, April.
    4. Craig A. Olson, 1981. "An Analysis of Wage Differentials Received by Workers on Dangerous Jobs," Journal of Human Resources, University of Wisconsin Press, vol. 16(2), pages 167-185.
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    Cited by:
    1. Cowan, Robin & Sanditov, Bulat & Weehuizen, Rifka, 2011. "Productivity effects of innovation, stress and social relations," Journal of Economic Behavior & Organization, Elsevier, vol. 79(3), pages 165-182, August.

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