The performance of local tax offices of Norway is studied over a three year period applying Data Envelopment Efficiency analysis and a Malmquist productivity index. The estimates are biascorrected using a bootstrap approach recently developed for DEA models. The results show that bias correction and the construction of confidence intervals give a quite different picture than without bootstrapping. A set of best practice offices is identified for future work on finding explanations for good performance. The productivity development of individual offices is classified into the four categories efficient cost increase, efficient cost savings, inefficient cost savings and inefficient cost increase
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Paper provided by Oslo University, Department of Economics in its series Memorandum with number
29/2005.
Length: 29 pages Date of creation: 14 Nov 2005 Date of revision: Publication status: Published in National Institute Economic Review, 2006, pages 106-119. Handle: RePEc:hhs:osloec:2005_029
Find related papers by JEL classification: C60 - Mathematical and Quantitative Methods - - Mathematical Methods and Programming - - - General D24 - Microeconomics - - Production and Organizations - - - Production; Capital and Total Factor Productivity; Capacity L89 - Industrial Organization - - Industry Studies: Services - - - Other
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