Charpentier, Claes () (Dept. of Business Administration, Stockholm School of Economics)
Abstract
Ett kundvalssystem har införts 2002 inom hemtjänsten inom Stockholms stad.Vilka effekter som detta system har medfört har beskrivits i detta paper.Det visade sig att kvaliten inom hemtjänsten förbättrats;pensioärerna får nu en kvalitativt bättre hemtjänst. De ekonomiska effekterna har ocks studerats. Det visade sig att hemtjänsten blev lite dyrare
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Length: 66 pages Date of creation: 09 Jan 2004 Date of revision: Handle: RePEc:hhb:hastba:2004_001
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