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Variation in Experience and Team Familiarity: Addressing the Knowledge Acquisition-Application Problem

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Author Info
Robert S. Huckman () (Harvard Business School, Technology and Operations Management Unit)
Bradley R. Staats () (Harvard Business School)

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Abstract

Prior work in organizational learning has failed to find a consistent effect of variation in experience on performance. While some studies find a positive relationship between these two variables, others find no effect or even a negative relationship. In this paper, we suggest that the differences in prior findings may be due to the failure to separate the processes of knowledge acquisition and knowledge application. While variation in experience may permit the acquisition of valuable knowledge, additional mechanisms may be necessary to enable the subsequent application of that knowledge in a team setting. We hypothesize that team familiarity - prior experience working with team members - may be such a mechanism. We use detailed project- and individual-level data from an Indian software services firm to examine the effects of team familiarity and variation in market experience on multiple measures of performance for over 1,100 software development projects Consistent with prior work, we find mixed results for the effect of variation in experience on performance. We do, however, see evidence of a moderating effect of team familiarity on the relationship between these two variables. Our paper identifies one mechanism for uniting knowledge acquisition and knowledge application and provides insight into how the management of experience accumulation affects the development of organizational capabilities.

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Publisher Info
Paper provided by Harvard Business School in its series Harvard Business School Working Papers with number 09-035.

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Length: 37 pages
Date of creation: Sep 2008
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Handle: RePEc:hbs:wpaper:09-035

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Related research
Keywords: Experience; Knowledge; Software; Team Familiarity; Variation;

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References listed on IDEAS
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  1. Peter Thompson, 2003. "How Much Did The Liberty Shipbuilders Forget?," Working Papers 0301, Florida International University, Department of Economics. [Downloadable!]
  2. John MacDuffie, 1995. "Human resource bundles and manufacturing performance: Organizational logic and flexible production systems in the world auto industry," Industrial and Labor Relations Review, ILR Review, ILR School, Cornell University, vol. 48(2), pages 197-221, January.
  3. C. Lanier Benkard, 2000. "Learning and Forgetting: The Dynamics of Aircraft Production," American Economic Review, American Economic Association, vol. 90(4), pages 1034-1054, September. [Downloadable!] (restricted)
  4. Gruenfeld, Deborah H & Martorana, Paul V. & Fan, Elliott T., 2000. "What Do Groups Learn from Their Worldliest Members? Direct and Indirect Influence in Dynamic Teams," Organizational Behavior and Human Decision Processes, Elsevier, vol. 82(1), pages 45-59, May. [Downloadable!] (restricted)
  5. Ai, Chunrong & Norton, Edward C., 2003. "Interaction terms in logit and probit models," Economics Letters, Elsevier, vol. 80(1), pages 123-129, July. [Downloadable!] (restricted)
  6. Argote, Linda & Ingram, Paul, 2000. "Knowledge Transfer: A Basis for Competitive Advantage in Firms," Organizational Behavior and Human Decision Processes, Elsevier, vol. 82(1), pages 150-169, May. [Downloadable!] (restricted)
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This page was last updated on 2009-11-19.


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