IDEAS home Printed from https://ideas.repec.org/p/hal/wpaper/hal-00725523.html
   My bibliography  Save this paper

La gestion des temps et des délais : un enjeu central dans les mairies

Author

Listed:
  • Caroline Tahar

    (LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - IEMN-IAE Nantes - Institut d'Économie et de Management de Nantes - Institut d'Administration des Entreprises - Nantes - UN - Université de Nantes)

Abstract

n front of the disruption of time organization in modern societies and the impression of lacking time, many town councils have understood that managing time is urgent. A survey shows the rise of time management in municipal services. It brings out that municipal public services use some methods and tools sprung from management of services industry. But in spite of "customer focus", users' time demand is often undervalued by town councils. Yet saving time can increase service value while it can reduce costs.

Suggested Citation

  • Caroline Tahar, 2012. "La gestion des temps et des délais : un enjeu central dans les mairies," Working Papers hal-00725523, HAL.
    • Handle: RePEc:hal:wpaper:hal-00725523
    Note: View the original document on HAL open archive server: https://hal.science/hal-00725523
    as

    Download full text from publisher

    File URL: https://hal.science/hal-00725523/document
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Hsiao, Ming-Hsiung, 2009. "Shopping mode choice: Physical store shopping versus e-shopping," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 45(1), pages 86-95, January.
    2. Piyush Kumar & Manohar U. Kalwani & Maqbool Dada, 1997. "The Impact of Waiting Time Guarantees on Customers' Waiting Experiences," Marketing Science, INFORMS, vol. 16(4), pages 295-314.
    3. Kiane Goudarzi & Pierre Eiglier, 2006. "La socialisation organisationnelle du client dans les entreprises de service: concept et dimensions," Post-Print hal-02023878, HAL.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Caroline Tahar, 2018. "Des services aux nouvelles formes de production : une nécessaire évolution du contrôle de gestion," Post-Print hal-01907879, HAL.
    2. Caroline Tahar & Laetitia Monnier-Senicourt, 2015. "Self-service accounting: Mass retailing recipes for chartered accountants [Le libre-service de l’expertise comptable : Recettes de la grande distribution pour experts comptables]," Post-Print hal-01188879, HAL.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Caroline Tahar, 2012. "La prise en compte des temps et des délais dans les mairies : étude de la démarche d'une ville moyenne," Working Papers hal-00725522, HAL.
    2. Vance, Colin & Procher, Vivien, 2013. "Who Does the Shopping? German time-use evidence, 1996-2009," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 2357, pages 125-133.
    3. Lionel Nicod & Sylvie Llosa, 2018. "How should customers be trained in their role as coproducers? The influence of training and its characteristics on the benefits of coproduction," Post-Print hal-03513344, HAL.
    4. François Meyssonnier & Mehdi Zakar, 2015. "Satisfaction du client et efficience du personnel en contact dans la relation de service : étude du cas d’une entreprise de grandes surfaces de bricolage," Post-Print hal-01188814, HAL.
    5. Niu, Baozhuang & Li, Qiyang & Mu, Zihao & Chen, Lei & Ji, Ping, 2021. "Platform logistics or self-logistics? Restaurants’ cooperation with online food-delivery platform considering profitability and sustainability," International Journal of Production Economics, Elsevier, vol. 234(C).
    6. Roland T. Rust & Tuck Siong Chung, 2006. "Marketing Models of Service and Relationships," Marketing Science, INFORMS, vol. 25(6), pages 560-580, 11-12.
    7. François Meyssonnier, 2011. "Le contrôle de gestion des services : Réflexion sur l'instrumentation et les concepts," Post-Print hal-00650555, HAL.
    8. Padmavathy, Chandrasekaran & Swapana, Murali & Paul, Justin, 2019. "Online second-hand shopping motivation – Conceptualization, scale development, and validation," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 19-32.
    9. Wieland, Thomas, 2014. "Räumliches Einkaufsverhalten und Standortpolitik im Einzelhandel unter Berücksichtigung von Agglomerationseffekten: Theoretische Erklärungsansätze, modellanalytische Zugänge und eine empirisch-ökonome," MPRA Paper 77163, University Library of Munich, Germany.
    10. François Meyssonnier & Pierre Mévellec, 2016. "Contrôle de gestion et nouvelles formes productives : quelles perspectives ?," Post-Print hal-01900489, HAL.
    11. Mehdi Tajpour & Elahe Hosseini & Vanessa Ratten & Behrooz Bahman-Zangi & Seydeh Mersedeh Soleymanian, 2023. "The Role of Entrepreneurial Thinking Mediated by Social Media on the Sustainability of Small and Medium-Sized Enterprises in Iran," Sustainability, MDPI, vol. 15(5), pages 1-26, March.
    12. Thomas Wieland, 2023. "Spatial shopping behavior during the Corona pandemic: insights from a micro-econometric store choice model for consumer electronics and furniture retailing in Germany," Journal of Geographical Systems, Springer, vol. 25(2), pages 291-326, April.
    13. Weixin Shang & Liming Liu, 2011. "Promised Delivery Time and Capacity Games in Time-Based Competition," Management Science, INFORMS, vol. 57(3), pages 599-610, March.
    14. Festjens, Anouk & Bruyneel, Sabrina & Diecidue, Enrico & Dewitte, Siegfried, 2015. "Time-based versus money-based decision making under risk: An experimental investigation," Journal of Economic Psychology, Elsevier, vol. 50(C), pages 52-72.
    15. Dutta, Sujay & Banerjee, Somak & Johnson, Aaron & Biswas, Abhijit, 2022. "Overcoming the challenge of low familiarity: Can a weakly familiar brand signal quality with exceptionally strong warranty?," Journal of Business Research, Elsevier, vol. 141(C), pages 737-754.
    16. Alexander Rossolov & Halyna Rossolova & José Holguín-Veras, 2021. "Online and in-store purchase behavior: shopping channel choice in a developing economy," Transportation, Springer, vol. 48(6), pages 3143-3179, December.
    17. Tri Basuki Joewono & Ari K. M. Tarigan & Muhamad Rizki, 2019. "Segmentation, Classification, and Determinants of In-Store Shopping Activity and Travel Behaviour in the Digitalisation Era: The Context of a Developing Country," Sustainability, MDPI, vol. 11(6), pages 1-23, March.
    18. Gad Allon & Achal Bassamboo, 2011. "The Impact of Delaying the Delay Announcements," Operations Research, INFORMS, vol. 59(5), pages 1198-1210, October.
    19. Jeffrey R. Carlson & William T. Ross & Robin A. Coulter & Adam J. Marquardt, 2019. "About time in marketing: an assessment of the study of time and conceptual framework," AMS Review, Springer;Academy of Marketing Science, vol. 9(3), pages 136-154, December.
    20. Ma, Jun & Nault, Barrie R. & Tu, Yiliu (Paul), 2023. "Customer segmentation, pricing, and lead time decisions: A stochastic-user-equilibrium perspective," International Journal of Production Economics, Elsevier, vol. 264(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:wpaper:hal-00725523. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.