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La prise en compte des temps et des délais dans les mairies : étude de la démarche d'une ville moyenne

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  • Caroline Tahar

    ()
    (LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - Université de Nantes : EA4272)

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    Abstract

    Face aux bouleversements de l'organisation du temps de nos sociétés modernes et au sentiment de manquer de temps, des mairies ont compris qu'il était urgent de gérer la temporalité. Qu'elles aient mis en place des politiques temporelles ou non, de nombreuses municipalités cherchent à mieux répondre aux besoins des usagers en termes de gestion du temps et des délais. Une étude réalisée au sein d'une mairie illustre l'émergence de la question de la temporalité dans les villes. Elle met également en évidence l'utilisation au sein des services municipaux de cette commune de concepts, méthodes et outils issus du management des services.

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    Bibliographic Info

    Paper provided by HAL in its series Working Papers with number hal-00725522.

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    Date of creation: 27 Aug 2012
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    Handle: RePEc:hal:wpaper:hal-00725522

    Note: View the original document on HAL open archive server: http://hal.archives-ouvertes.fr/hal-00725522
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    Keywords: Contrôle de gestion ; services ; mairies ; temps ; délais;

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    1. Piyush Kumar & Manohar U. Kalwani & Maqbool Dada, 1997. "The Impact of Waiting Time Guarantees on Customers' Waiting Experiences," Marketing Science, INFORMS, vol. 16(4), pages 295-314.
    2. Hsiao, Ming-Hsiung, 2009. "Shopping mode choice: Physical store shopping versus e-shopping," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 45(1), pages 86-95, January.
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