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La construction sociale du produit financier postal

Author

Listed:
  • Faïz Gallouj

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Jean Gadrey

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Edwige Ghillebaert

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

Abstract

Cette contribution est consacrée à la fonction financière de La Poste. En retenant les modules de gestion de la clientèle des centres financiers et les bureaux de poste comme unité d'analyse, nous procédons à une recension des différents "produits" financiers en nous appuyant sur la grille analytique des "mondes" (de production). Cette recension, qui met volontairement l'accent sur le monde civique, est accompagnée d'une tentative d'identification des différents surcoûts correspondants. Nous examinons également les contradictions et les conflits qui opposent les protagonistes de la prestation de service quand ils font référence explicitement ou implicitement à des mondes différents.

Suggested Citation

  • Faïz Gallouj & Jean Gadrey & Edwige Ghillebaert, 1999. "La construction sociale du produit financier postal," Post-Print halshs-01133215, HAL.
    • Handle: RePEc:hal:journl:halshs-01133215
    DOI: 10.1111/1467-8292.00119
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-01133215
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    References listed on IDEAS

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    1. Jean Gadrey & Edwige Ghillebaert & Faïz Gallouj, 1997. "Analyser les prestations de cohésion sociale « hors cadre » des services publics et leur coût. Le cas des relations de guichet à La Poste," Working Papers hal-01111932, HAL.
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    Cited by:

    1. Faridah Djellal & Faïz Gallouj, 2009. "Innovation dans les services et entrepreneuriaT : au-delà des conceptions industrialistes et technologistes du développement durable," Innovations, De Boeck Université, vol. 0(1), pages 59-86.
    2. Faridah Djellal & Faïz Gallouj, 2007. "Les services publics à l'épreuve de la productivité et la productivité à l'épreuve des services publics," Revue d'économie industrielle, De Boeck Université, vol. 0(3), pages 2-2.
    3. Faridah Djellal & Faïz Gallouj, 2009. "Public services and the productivity challenge," Working Papers hal-01111797, HAL.
    4. Faïz Gallouj, 2000. "Evaluer et comparer les performances des établissements postaux: la méthode de l'arbre de performance en question. Le cas des Centres Régionaux de Services Financiers," Working Papers hal-01111907, HAL.
    5. Dhiab, H. & Labarthe, P. & Laurent, C., 2020. "How the performance rationales of organisations providing farm advice explain persistent difficulties in addressing societal goals in agriculture," Food Policy, Elsevier, vol. 95(C).
    6. Faridah Djellal & Faïz Gallouj, 2008. "Innovation in services and entrepreneurship: beyond industrialist and technologist concepts of sustainable development," Post-Print halshs-01113906, HAL.

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