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Les dimensions des crises: analyse de deux études de cas sous les approches processuelle et événementielle

Author

Listed:
  • Aline Pereira Pündrich

    (Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon)

  • Olivier Brunel

    (Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon)

  • Luciano Barin-Cruz

    (HEC Montréal - HEC Montréal)

Abstract

Due to their protean character, crises are unique and they demand specific actions. In order to offer managers a referential framework to better deal with crises, many authors have tried to identify and to classify them. Thus, two main approaches can be located: those qualified as event-driven (mainly based on the elements that trigged out the crisis and its consequences) and those qualified as a process-driven (which places the crisis in a context full of meanings, actors and victims). The aim of this work is to analyze an organizational crisis within two organizations (a French one and a Brazilian one) by using these two approaches. The results show, among other aspects, that the event-driven approach allows a more complete visualization of these critical situations regarding the event-driven approach. Besides, the analysis of the crisis dimensions shows that a systemic approach of crisis events, the capitalization over experiences and an optimistic and proactive posture performed by the managers are the key elements in this study of crisis management.

Suggested Citation

  • Aline Pereira Pündrich & Olivier Brunel & Luciano Barin-Cruz, 2009. "Les dimensions des crises: analyse de deux études de cas sous les approches processuelle et événementielle," Post-Print halshs-00665560, HAL.
    • Handle: RePEc:hal:journl:halshs-00665560
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00665560
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    References listed on IDEAS

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