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La Conception De La Technologie Comme Boite Noire Par Le Controle De Gestion Bancaire : La Mesure De La Performance Operationnelle Des Agences Par La Methode Dea (Data Envelopment Analysis)

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Author Info

  • Gervais Thenet

    (LESSOR - Laboratoire d'Economie et de Sciences Sociales de Rennes. UHB - MEN : EA2614 - Université Rennes 2 - Haute Bretagne)

  • Raymond Guillouzo

    ()
    (LESSOR - Laboratoire d'Economie et de Sciences Sociales de Rennes. UHB - MEN : EA2614 - Université Rennes 2 - Haute Bretagne)

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    Abstract

    En intégrant la variable technologique, cet article décline les concepts d'" X Efficiency " et de " performance productive ". En recourant à l'axiomatique DEA, appliquée au secteur bancaire, les auteurs évaluent la productivité administrative de l'activité " Accueil guichet " de 42 agences.

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    File URL: http://halshs.archives-ouvertes.fr/docs/00/58/45/38/PDF/THENET.PDF
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    Bibliographic Info

    Paper provided by HAL in its series Post-Print with number halshs-00584538.

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    Date of creation: May 2002
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    Publication status: Published - Presented, Technologie et management de l'information : enjeux et impacts dans la comptabilité, le contrôle et l'audit, 2002, France
    Handle: RePEc:hal:journl:halshs-00584538

    Note: View the original document on HAL open archive server: http://halshs.archives-ouvertes.fr/halshs-00584538/en/
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    Web page: http://hal.archives-ouvertes.fr/

    Related research

    Keywords: Benchmarking ; Contrôle de Gestion Bancaire ; Data Envelopment Analysis ; Efficience ; Management des Ressources Technologiques ; Performance productive ; Programmation linéaire ; Xefficiency;

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    1. R. D. Banker & A. Charnes & W. W. Cooper, 1984. "Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis," Management Science, INFORMS, vol. 30(9), pages 1078-1092, September.
    2. Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
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