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Pratiques de Knowledge Management en région Languedoc Roussillon

Author

Listed:
  • Céline Averseng

    (UM2 - Université Montpellier 2 - Sciences et Techniques)

  • Agnès Mazars-Chapelon

    (CREGOR - Centre de Recherche sur la Gestion des Organisations - UM2 - Université Montpellier 2 - Sciences et Techniques)

  • Corinne Janicot

    (UM2 - Université Montpellier 2 - Sciences et Techniques)

  • Sophie Mignon

    (UM2 - Université Montpellier 2 - Sciences et Techniques)

Abstract

The purpose of this study is to observe the region's firms' behaviour in the field of knowledge management, and draw up an inventory of practices related to the use of management tools, and their evolution. In particular, we seek to highlight firms' objectives (competitor watch, customer relations management, knowledge capitalisation, improvement of the information exchange process, etc), the tools they use (databases, groupware, etc) and their organisational and human resource management measures. The problems encountered in implementing knowledge management policies will also be underlined (cultural aspects, user resistance, etc).

Suggested Citation

  • Céline Averseng & Agnès Mazars-Chapelon & Corinne Janicot & Sophie Mignon, 2008. "Pratiques de Knowledge Management en région Languedoc Roussillon," Post-Print halshs-00522312, HAL.
    • Handle: RePEc:hal:journl:halshs-00522312
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00522312
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