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Processus De Construction Des Indicateurs De Mesure De Performance Dans Un Etablissement De Soins Privé

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  • Leïla Souissi

    (LIGUE - ISCAE)

Abstract

The aim of this research is to identify the process for selecting indicators to measure performance by management of a private care system. In this context, performance measurement often poses difficulties in terms of choice of indicators and respond to needs and expectations of users. The development of a set of management seems to be a delicate exercise. To do this, action research was conducted in a private care system and more particularly at the primary responsibility. This analysis has allowed us to find that the construction of indicators conducted in a clinic is characterized by a slow and discontinuous process, a depth analysis and research of information.

Suggested Citation

  • Leïla Souissi, 2009. "Processus De Construction Des Indicateurs De Mesure De Performance Dans Un Etablissement De Soins Privé," Post-Print halshs-00460548, HAL.
    • Handle: RePEc:hal:journl:halshs-00460548
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00460548
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    References listed on IDEAS

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    Cited by:

    1. S. Karaca & Guillaume Grandazzi & P. Lenesley, 2020. "The patient–stakeholders place in performance management [La place du patient dans la hiérarchisation des parties prenantes en établissement de soin : un indicateur du souci éthique du management]," Post-Print hal-02927055, HAL.

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