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Intégration Des Indicateurs De Performance À La Gestion Par Processus Chez Les Pme Dans Le Cadre De La Version 2000 De La Norme Iso 9001

Author

Listed:
  • Luc Godin

    (UQTR - Université du Québec à Trois-Rivières)

  • Hélène Bergeron

    (UQTR - Université du Québec à Trois-Rivières)

Abstract

Since the adoption of the 2000 version of ISO 9001, organizations wishing to register their quality management system must define their business processes, specify how these processes interact with each other and establish measurable and consistent goals with a view to continuous improvement. Several concepts have been put forward and apply to large corporations. What about small and medium-sized businesses (SMEs) which do not have the resources that can benefit large organisations? This communication highlights a potential model which can benefit SMEs to integrate performance indicators to their process management in adopting the ISO 9001:2000.

Suggested Citation

  • Luc Godin & Hélène Bergeron, 2009. "Intégration Des Indicateurs De Performance À La Gestion Par Processus Chez Les Pme Dans Le Cadre De La Version 2000 De La Norme Iso 9001," Post-Print halshs-00459456, HAL.
    • Handle: RePEc:hal:journl:halshs-00459456
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00459456
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