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L'usage de la messagerie électronique : une méta-analyse des travaux francophones sur la période 2000-2008

Author

Listed:
  • Wadi Tahri

    (Systèmes d'information - MRM - Montpellier Research in Management - UM1 - Université Montpellier 1 - UPVM - Université Paul-Valéry - Montpellier 3 - UM2 - Université Montpellier 2 - Sciences et Techniques - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School)

  • Bernard Fallery

    (Systèmes d'information - MRM - Montpellier Research in Management - UM1 - Université Montpellier 1 - UPVM - Université Paul-Valéry - Montpellier 3 - UM2 - Université Montpellier 2 - Sciences et Techniques - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School)

Abstract

La messagerie électronique s'est rapidement développée dans les organisations aux cours de ces dix dernières années, par sa facilité d'utilisation et son utilité perçue. Pourtant, Weber publie en 2004 un article dans le MIS Quaterly dans lequel il soulève : " Curieusement, les recherches sur la messagerie électronique sont peu significatives en systèmes d'information ". Il invite alors les chercheurs à publier davantage sur " l'e-mail ". Cet article présente une méta-analyse des travaux de recherche francophones sur la période 2000-2008. Nous étudions l'usage de la messagerie électronique dans les organisations à l'aide d'une analyse statistique des données textuelles. Dans un premier temps, nous expliquons l'originalité de cette démarche et le traitement des données. Dans un deuxième temps, nous présentons les résultats et les profils de classes obtenus par Alceste : quatre classes différentes, correspondant à quatre grands sujets de recherche : " Temps et productivité ", " Choix des médias et productivité " ; " Utilisation/satisfaction ", " Interface homme/machine ". Enfin, nous discutons des résultats, de la validité et des limites de cette démarche. Ceci ouvre des pistes de réflexions et des voies de recherches futures.

Suggested Citation

  • Wadi Tahri & Bernard Fallery, 2010. "L'usage de la messagerie électronique : une méta-analyse des travaux francophones sur la période 2000-2008," Post-Print hal-00773676, HAL.
    • Handle: RePEc:hal:journl:hal-00773676
    DOI: 10.3917/mav.034.0183
    Note: View the original document on HAL open archive server: https://hal.science/hal-00773676
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    References listed on IDEAS

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