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L'adaptation des pratiques de communication orale aux missions des contrôleurs de gestion

Author

Listed:
  • Jocelyne Deglaine

    (MC - Management et Comportement - EESC-GEM Grenoble Ecole de Management)

  • Armelle Godener

    (GDF - Gestion, Droit et Finance - EESC-GEM Grenoble Ecole de Management)

  • Marianela Fornerino

    (MKT - Marketing - EESC-GEM Grenoble Ecole de Management)

Abstract

In response to the questioning of the traditional management control and the increase of the companies reactivity needs, a new management control approach has been developed : this management control is conceived to continuously adapt tools and analyses to the evolution of the managers problematics and their perceptions of reality. This research aims at precising the required oral communication competencies through the study of the existing relations between the job orientation and the oral communication practices. An exploratory quantitative survey, conducted towards 160 controllers, shows that to conduct some missions, controllers use a wide range of different techniques, considered as contradictory by communication specialists.

Suggested Citation

  • Jocelyne Deglaine & Armelle Godener & Marianela Fornerino, 2002. "L'adaptation des pratiques de communication orale aux missions des contrôleurs de gestion," Working paper serie RMT - Grenoble Ecole de Management hal-00460743, HAL.
    • Handle: RePEc:hal:gemwpa:hal-00460743
    Note: View the original document on HAL open archive server: http://hal.grenoble-em.com/hal-00460743
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