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Performance in Consumer Financial Services Organizations: Framework and Reslts from the Pilot Study

Author

Listed:
  • Frei, F.X.
  • Harker, P.T.
  • Hunter, L.W.

Abstract

Over the past decade, the Alfred P. Sloan Foundation has sponsored a series of industry studies, the aim of which is to understand how technology and human resources practices blend together to create high-performance workplaces and competitive industries. This report summarizes the first year of one of the studies devoted to the financial services industry: an analysis of the performance of financial services.

Suggested Citation

  • Frei, F.X. & Harker, P.T. & Hunter, L.W., 1996. "Performance in Consumer Financial Services Organizations: Framework and Reslts from the Pilot Study," Papers 96-01, Rochester, Business - Operations Management.
    • Handle: RePEc:fth:robuom:96-01
    as

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    More about this item

    Keywords

    BANKING ; INFORMATION ; PRODUCTIVITY ; HUMAN RESOURCES;
    All these keywords.

    JEL classification:

    • G2 - Financial Economics - - Financial Institutions and Services
    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages

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