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Customer Centricity and the Reserve Bank

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  • Leeladhar V

Abstract

The Reserve Bank, as the regulator of the banking sector, has been actively engaged, from the very beginning, in the review, examination and evaluation of customer service in the banks. It has been reviewing the progress periodically and has been continually nudging the Indian banking industry to become more customer friendly and customer centric in its conduct and business practices. RBI plays an enduring role in enabling customer empowerment and the re-enfranchisement of the customer – who, as the adage goes, is the king! [Speech at the seminar on Balancing Cost, Profitability and Customer Experience, organised by The Asian Banker at Hotel ITC Maratha in Mumbai].

Suggested Citation

  • Leeladhar V, 2007. "Customer Centricity and the Reserve Bank," Working Papers id:1265, eSocialSciences.
    • Handle: RePEc:ess:wpaper:id:1265
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    File URL: http://www.eSocialSciences.com/data/articles/Document126102007150.5216638.pdf
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    Cited by:

    1. Atsuko Nonomura & Shuichi Hasegawa & Ryota Kageura & Katsushi Kawato & Tatsuro Chiba & Satoshi Onoda & Ranjan Kumar Dahal, 2016. "A method for regionally mapping gravitationally deformed and loosened slopes using helicopter-borne electromagnetic resistivity data," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 81(1), pages 123-144, March.

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