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The disutility of waiting time: Evidence from the Public Primary HealthCare Service in Andalucía

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Author Info
Rafael Serrano-del-Rosal ()
Esperanza Vera-Toscano
Victoria Ateca-Amestoy

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Abstract

The purpose of this paper is to investigate the relationship between satisfaction with waiting times in the Public Primary Health Care Service in Andalucía and a host of individual variables as well as market determinants. Since waiting time is imposing an opportunity cost on individuals, we model how agents derive different levels of utility and thus report degrees of satisfaction accounting for differences on opportunity cost components. The empirical research draws upon data from the 2002 Survey for Improving Patient Satisfaction with the Health Care Service in Andalucía. Ordered probit models are used to estimate different indirect utility functions specifications for the whole sample, as well as for men and women sub-samples and different age categories. Results suggest that there is evidence to support the existence of different behaviour within both sex and age groups and that provided health care characteristics also shape utility and satisfaction.

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Publisher Info
Paper provided by Institute for Social Syudies of Andalusia - Higher Council for Scientific Research in its series IESA Working Papers Series with number 0406.

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Length: 26 pages
Date of creation: 2004
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Handle: RePEc:esa:iesawp:0406

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Related research
Keywords: Disutility/Utility; waiting times; primary health care; socio-economic factors.;

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  1. Deacon, Robert T & Sonstelie, Jon, 1985. "Rationing by Waiting and the Value of Time: Results from a Natural Experiment," Journal of Political Economy, University of Chicago Press, vol. 93(4), pages 627-47, August. [Downloadable!] (restricted)
  2. Richard Blundell & Frank Windmeijer, 2000. "Identifying demand for health resources using waiting times information," IFS Working Papers W00/03, Institute for Fiscal Studies. [Downloadable!]
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  3. Carlsen, Fredrik & Grytten, Jostein, 2000. "Consumer satisfaction and supplier induced demand," Journal of Health Economics, Elsevier, vol. 19(5), pages 731-753, September. [Downloadable!] (restricted)
  4. Pablo Brañas-Garza & Antonio J. Morales & Rafael Serrano-del-Rosal, 2004. "Estimating Time by Counting Hands," IESA Working Papers Series 0401, Institute for Social Syudies of Andalusia - Higher Council for Scientific Research. [Downloadable!]
  5. Rafael Di Tella & Robert J. MacCulloch & Andrew J. Oswald, 2001. "Preferences over Inflation and Unemployment: Evidence from Surveys of Happiness," American Economic Review, American Economic Association, vol. 91(1), pages 335-341, March. [Downloadable!] (restricted)
  6. Martin, Stephen & Smith, Peter C., 1999. "Rationing by waiting lists: an empirical investigation," Journal of Public Economics, Elsevier, vol. 71(1), pages 141-164, January. [Downloadable!] (restricted)
  7. Lindsay, Cotton M & Feigenbaum, Bernard, 1984. "Rationing by Waiting Lists," American Economic Review, American Economic Association, vol. 74(3), pages 404-17, June. [Downloadable!] (restricted)
  8. Clark, Andrew E., 1997. "Job satisfaction and gender: Why are women so happy at work?," Labour Economics, Elsevier, vol. 4(4), pages 341-372, December. [Downloadable!] (restricted)
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  9. Acton, Jan Paul, 1975. "Nonmonetary Factors in the Demand for Medical Services: Some Empirical Evidence," Journal of Political Economy, University of Chicago Press, vol. 83(3), pages 595-614, June. [Downloadable!] (restricted)
  10. Pablo Brañas-Garza & Antonio J. Morales & Rafael Serrano-del-Rosal, 2004. "Effects of Gender and Age on Retrospective Time Judgements," IESA Working Papers Series 0402, Institute for Social Syudies of Andalusia - Higher Council for Scientific Research. [Downloadable!]
  11. Clark, Andrew E & Oswald, Andrew J, 1994. "Unhappiness and Unemployment," Economic Journal, Royal Economic Society, vol. 104(424), pages 648-59, May. [Downloadable!] (restricted)
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