The disutility of waiting time: Evidence from the Public Primary HealthCare Service in Andalucía
AbstractThe purpose of this paper is to investigate the relationship between satisfaction with waiting times in the Public Primary Health Care Service in Andalucía and a host of individual variables as well as market determinants. Since waiting time is imposing an opportunity cost on individuals, we model how agents derive different levels of utility and thus report degrees of satisfaction accounting for differences on opportunity cost components. The empirical research draws upon data from the 2002 Survey for Improving Patient Satisfaction with the Health Care Service in Andalucía. Ordered probit models are used to estimate different indirect utility functions specifications for the whole sample, as well as for men and women sub-samples and different age categories. Results suggest that there is evidence to support the existence of different behaviour within both sex and age groups and that provided health care characteristics also shape utility and satisfaction.
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
Bibliographic InfoPaper provided by Institute for Social Syudies of Andalusia - Higher Council for Scientific Research in its series IESA Working Papers Series with number 0406.
Length: 26 pages
Date of creation: 2004
Date of revision:
Disutility/Utility; waiting times; primary health care; socio-economic factors.;
This paper has been announced in the following NEP Reports:
- NEP-ALL-2004-06-02 (All new papers)
- NEP-DCM-2004-06-02 (Discrete Choice Models)
- NEP-HEA-2004-06-02 (Health Economics)
You can help add them by filling out this form.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Luis Miguel Miller) The email address of this maintainer does not seem to be valid anymore. Please ask Luis Miguel Miller to update the entry or send us the correct address.
If references are entirely missing, you can add them using this form.