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Employee Perceptions of HRM and TQM and the Effects on Satisfaction and INtention to Leave


Author Info

  • Boselie, J.P.P.E.F.
  • van der Wiele, A.


There is a growing interest in theory and in practice with regard to the relationship between human resource management [HRM] and total quality management [TQM] as well as the relationship between these two perspectives and business performances. Empirical research suggests significant effects of HRM/TQM on the performances of an organisation. The majority of research in this area is focused on the effects of HRM/TQM at the organisational level. Research on the perceptions of individual employees might obtain new insights for further discussion on the effectiveness of HRM/TQM in an organisation. The authors have the opportunity to analyse a relatively large database with recent data of individual employee perceptions from a knowledge-intensive organisation in The Netherlands. This analysis gives new insight in relation to concepts like 'co-operation', 'information', 'leadership', 'salary', 'work conditions', and 'goal setting' in relation to employee satisfaction and the intention to leave the organisation.

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Bibliographic Info

Paper provided by Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam in its series ERIM Report Series Research in Management with number ERS-2001-42-ORG.

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Date of creation: 12 Jul 2001
Date of revision:
Handle: RePEc:ems:eureri:104

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Postal: RSM Erasmus University & Erasmus School of Economics, PoBox 1738, 3000 DR Rotterdam
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Related research

Keywords: employee morale; human resources management (HRM); total quality management (TQM);

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  1. Kevin B. Hendricks & Vinod R. Singhal, 2001. "The Long-Run Stock Price Performance of Firms with Effective TQM Programs," Management Science, INFORMS, vol. 47(3), pages 359-368, March.
  2. John MacDuffie, 1995. "Human resource bundles and manufacturing performance: Organizational logic and flexible production systems in the world auto industry," Industrial and Labor Relations Review, ILR Review, Cornell University, ILR School, vol. 48(2), pages 197-221, January.
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Cited by:
  1. Vicente Royuela & Jordi SuriƱach, 2013. "Quality of Work and Aggregate Productivity," Social Indicators Research, Springer, vol. 113(1), pages 37-66, August.
  2. A I Petrescu & R Simmons & S Bradley, 2004. "The impacts of human resource management practices and pay inequality on workers' job satisfaction," Working Papers 542602, Lancaster University Management School, Economics Department.
  3. Murat Gumus & Bahattin Hamarat, 2006. "Business Excellence And Organizational Commitment In Seasonal Hotels," Anadolu University Journal of Social Sciences, Anadolu University, vol. 6(2), pages 1-12, December.


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