Simonson, Itamar (Stanford U) Kramer, Thomas Young, Maia
Abstract
In a choice between any two options, decision makers can be divided into three segments: those who strongly prefer the first option, those who strongly prefer the second option, and those who might choose either option depending on the particular conditions (“switchers”). In any reference state, such as the experimental control, most switchers are likely to favor one of the two options. Thus, the growth potential of the option favored by switchers in the reference state creates “effect propensity” in the opposite direction, whereby any condition or manipulation applied to the reference state is more likely to increase the share of the other option. We test this proposition in a series of studies in the context of choices between “action” (e.g., a gamble or a higher-price/quality) and “inaction” (e.g., a sure gain or a lower-price/quality) alternatives. The results indicate that a large majority of conceptually unrelated manipulations tend to increase the choice share of “action” alternatives. This effect propensity can be reversed when the “action” alternative is the status quo option in the reference (control) state. We discuss the implications of effect propensity for the interpretation of research findings and theory tests.
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Paper provided by Stanford University, Graduate School of Business in its series Research Papers with number
1788.
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Dellaert,Benedict G.C. & Stremersch,Stefan, 2004.
"Consumer Preferences for Mass Customization,"
Research Memoranda
044, Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization.
[Downloadable!]
Other versions:
Dellaert, B.G.C. & Stremersch, S., 2004.
"Consumer Preferences for Mass Customization,"
Research Paper
ERS-2004-087-MKT Revision, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus Uni.
[Downloadable!]