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Mesures de performance opérationnelle et prise de décision au sein des réseaux de distribution : l’outil au service du manager

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Author Info
Aude Hubrecht-Deville () (Université de Bourgogne)
Hervé Leleu () (CNRS-LEM, Université Catholique de Lille)

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Abstract

Dans ce papier nous discutons l’adaptabilité des indicateurs de performance opérationnelle à l’environnement organisationnel, décisionnel et stratégique des entités évaluées. L’application empirique est réalisée sur une population de 1585 agences bancaires à partir de données issues de l’exercice comptable 2005. A l’aide d’une analyse factorielle nous montrons qu’il existe de la cohérence entre les différents indicateurs mais qu’ils ne sont pas substituables entre eux dans le sens où chacun répond à un contexte managérial.

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File URL: http://www.u-bourgogne.fr/LEG/WP/1071201.pdf
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Publisher Info
Paper provided by Université de Bourgogne - Latec/Fargo (Research center in Finance,organizational ARchitecture and GOvernance) in its series Working Papers FARGO with number 1071201.

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Length: 33 pages
Date of creation: Dec 2007
Date of revision:
Handle: RePEc:dij:wpfarg:1071201

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Postal: 2 Bd Gabriel, BP 26611, 21066 Dijon Cedex, France
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Postal: Gérard Charreaux, Fargo-Latec, Université de Bourgogne 2 Bd Gabriel, BP 26611, 21066 Dijon Cedex, France

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Related research
Keywords: Performance opérationnelle; productivité; efficience; réseaux de distribution; agences bancaires.;

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