Advanced Search
MyIDEAS: Login to save this paper or follow this series

Bringing is innovation in a highly-regulated environment: a collective action perspective


Author Info

  • Rukanova, B.

    (Vrije Universiteit Amsterdam, Faculteit der Economische Wetenschappen en Econometrie (Free University Amsterdam, Faculty of Economics Sciences, Business Administration and Economitrics)

  • Henriksen, H.Z.
  • Stijn, E. van
Registered author(s):


    The main question addressed in this paper is how to bring IS innovation in a highly regulated environment. The major challenge is that in domains that are highly regulated (such as Customs, Energy, and Healthcare), legal requirements often hinder the innovation process and the subsequent adoption of innovation. While adoption and diffusion of innovation has been the subject of extensive discussion in the context of IS, theories predominantly follow the rational positivistic perspective, focussing on variables which can predict the rate of diffusion and adoption. Such approaches remain static and fail to capture the complex social processes that would need to be mobilized to bring the desired change. Moreover, they do not pay specific attention to existing regulatory regimes that may need to be changed to create grounds for the further adoption of the innovation. To address these limitations, we apply the collective action model for institutional innovation (Hargrave and Van de Ven, 2006). Through our interpretive case study from the domain of eCustoms we are able to demonstrate the applicability of this alternative model to explain IS innovation, by showing how processes such as framing contests, mobilization of networks, utilization of political opportunities and engagement in collective action processes form an integral part of the institutional innovation process. The contribution of this paper is as follows. First of all, we apply a highly conceptual model borrowed from the organizational science field to analyse a real life case. We demonstrate the applicability of this model to explain processes of bringing IS innovation in a highly regulated context (eCustoms). By doing so, we contribute a new perspective for analyzing IS innovation, which can be seen as complementary to the theories traditionally used in the IS domain. Second, we propose several extensions of the model, based on our

    Download Info

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
    File URL:
    Our checks indicate that this address may not be valid because: 500 Failed to connect to FTP server Net::FTP: Bad hostname ''. If this is indeed the case, please notify (R. Dam)
    Download Restriction: no

    Bibliographic Info

    Paper provided by VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics in its series Serie Research Memoranda with number 0012.

    as in new window
    Date of creation: 2009
    Date of revision:
    Handle: RePEc:dgr:vuarem:2009-12

    Contact details of provider:
    Web page:

    Related research

    Keywords: IS innovation; regulated environment; institutional innovation; collective action; dialectics;


    References listed on IDEAS
    Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
    as in new window
    1. Ron Johnston, 2005. "On journals," Environment and Planning A, Pion Ltd, London, vol. 37(1), pages 2-8, January.
    2. E. Burton Swanson, 1994. "Information Systems Innovation Among Organizations," Management Science, INFORMS, vol. 40(9), pages 1069-1092, September.
    3. Randolph B. Cooper & Robert W. Zmud, 1990. "Information Technology Implementation Research: A Technological Diffusion Approach," Management Science, INFORMS, vol. 36(2), pages 123-139, February.
    Full references (including those not matched with items on IDEAS)



    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.


    Access and download statistics


    When requesting a correction, please mention this item's handle: RePEc:dgr:vuarem:2009-12. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (R. Dam).

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.