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The relation between user information satisfaction, usage of management support systems and performance

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  • Gelderman, Maarten

    (Vrije Universiteit Amsterdam, Faculteit der Economische Wetenschappen en Econometrie (Free University Amsterdam, Faculty of Economics Sciences, Business Administration and Economitrics)

Abstract

This study investigates the validity of two commonly used measures for the success of management support systems (MS): usage and user information satisfaction (UIS). The results of a questionnaire survey among Dutch managers are used to assess the mutual relation between both measures and performance. The results indicate that UIS is significantly related to performance (r = 0.42). The relation between usage and performance is not significant. A partial correlation after correction for UIS is not significant either. This study provides new empirical evidence for the popular assumption that UK is the most appropriate measure for MSS success available.

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File URL: ftp://zappa.ubvu.vu.nl/19970043.pdf
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Bibliographic Info

Paper provided by VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics in its series Serie Research Memoranda with number 0043.

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Date of creation: 1997
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Handle: RePEc:dgr:vuarem:1997-43

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Web page: http://www.feweb.vu.nl

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  1. James E. Bailey & Sammy W. Pearson, 1983. "Development of a Tool for Measuring and Analyzing Computer User Satisfaction," Management Science, INFORMS, vol. 29(5), pages 530-545, May.
  2. Gelderman, M., 1995. "Factors affecting the success of management support systems: analysis and meta-analysis," Serie Research Memoranda 0020, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
  3. Blake Ives & Margrethe H. Olson, 1984. "User Involvement and MIS Success: A Review of Research," Management Science, INFORMS, vol. 30(5), pages 586-603, May.
  4. Phillip Ein-Dor & Eli Segev, 1978. "Organizational Context and the Success of Management Information Systems," Management Science, INFORMS, vol. 24(10), pages 1064-1077, June.
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