Digital Destinations in the Tourist Sector: A Path Model for the Impact of e-Services on Tourist Expenditures in Amsterdam
AbstractInnovations in information and communication technologies (ICT) in recent decades have had profound implications for tourism services, promotion, or distribution. We apply a Structural Equations Model (SEM) to analyse the relationships between the characteristics of tourists visiting Amsterdam, the importance they attach to different kinds of information contents available on the Internet, and the actual performance of the city as a tourism destination, measured by the expenditures and the duration of stay of the visitors. Findings indicate that the choice of e-services depends on the travel motive, age, education, income, gender, nationality, and length of stay. Furthermore, use of e-forums and virtual tours was found to significantly affect local expenditure.
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Bibliographic InfoPaper provided by Tinbergen Institute in its series Tinbergen Institute Discussion Papers with number 13-138/VIII.
Date of creation: 12 Sep 2013
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ICT; Internet; mediatisation; destination; tourism performance;
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