We analyzed the effects of workers’ competencies and job content on their overall, intrinsic, and extrinsic job satisfaction. We focused on pharmacy assistants, an occupational group that operates at the interface of professional health and commercial activities. This means that pharmacy assistants need both professional and customer-oriented competencies in their work. Results from a linked employer-employee survey showed that assistants with more communicative competencies were more satisfied with their job, whereas assistants with more pharmaceutical competencies were less satisfied. In addition, workers who performed tasks below their level of competence were more dissatisfied with their remuneration and career prospects, but not with the content of their job as such, than were other workers. Keywords: job satisfaction, competencies, job content, intrinsic and extrinsic satisfaction
Download Info
To download:
If you experience problems downloading a file, check if you have the
proper application to
view it first. Information about this may be contained
in the File-Format links below. In case of further problems read
the IDEAS help
page. Note that these files are not on the IDEAS
site. Please be patient as the files may be large.
Publisher Info
Paper provided by Maastricht : ROA, Research Centre for Education and the Labour Market in its series Research Memoranda with number
004.
References listed on IDEAS Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.: