Knowledge Transfer and the Services Sector in the Context of the New Economy
AbstractThis paper examines the processes of knowledge transfer in the services sector in the economic reality, increasingly affected by the use of information and communication technologies. An important focus is to explore whether the knowledge transfer channels, traditionally used in manufacturing, can also be made use of in services. To this end, the authors examine the specificity of services with respect to the nature of their output, degree of customer participation in the production process, degree of simultaneity of production and consumption, and study its effect on knowledge transfer. It turns out that in services the following transfer channels are highly important: foreign direct investment, training and producer-consumer two-way knowledge transfer, whereas for manufacturing links with academy and patents are very significant. It is underlined that the characteristics of knowledge holders and knowledge recipients are very important for the process of knowledge transfer. The paper also contains recommendations for policy-making in relation to the knowledge transfer in the Dutch services sector in the context of new economy.
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Bibliographic InfoPaper provided by Maastricht : MERIT, Maastricht Economic Research Institute on Innovation and Technology in its series Research Memoranda with number 020.
Date of creation: 2001
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Web page: http://www.maastrichtuniversity.nl/web/UMPublications.htm
economics of technology ;
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- Nour, Samia, 2011. "Assessment of skill and technology indicators at the macro-micro levels in Sudan," UNU-MERIT Working Paper Series 031, United Nations University, Maastricht Economic and social Research and training centre on Innovation and Technology.
- Nour, Samia, 2011. "The importance (impact) of knowledge at the macro-micro levels in Sudan," UNU-MERIT Working Paper Series 034, United Nations University, Maastricht Economic and social Research and training centre on Innovation and Technology.
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