Advanced Search
MyIDEAS: Login to save this paper or follow this series

Synergie tussen HRM en digitale dienstverlening? Onderzoek naar de kostendoelmatigheid bij burgerzaken en het gecombineerde effect van HRM en digitale dienstverlening

Contents:

Author Info

  • van Hulst, B.L.

    ()

  • Groot, H. Classification_JEL: C21; D24; H41
Registered author(s):

    Abstract

    Synergie tussen HRM en digitale dienstverlening? is een studie naar de kostendoelmatigheid bij burgerzaken en het gecombineerde effect van HRM en digitale dienstverlening. In de studie zijn de ingezette HRM en digitale dienstverlening gerelateerd aan de kostendoelmatigheid van de afdeling Burgerzaken. Voor de inzet van zowel HRM als digitale dienstverlening wordt een positief effect gevonden op de kostendoelmatigheid. Het synergie-effect wordt echter niet gevonden, er is geen extra toename van de kostendoelmatigheid door de gecombineerde inzet van HRM en digitale dienstverlening. Het loont wel om instrumenten selectief in te zetten, omdat niet ieder instrument evenveel bijdraagt aan een verhoging van de kostendoelmatigheid. Verder blijkt de leiderschapsstijl van de manager sterk van invloed op de kostendoelmatigheid.

    Download Info

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
    File URL: http://repository.tudelft.nl/assets/uuid:3be59c57-70e4-4089-b363-643c72bf74a6/TUD_Burgerzaken_def.fior.pdf
    Download Restriction: no

    Bibliographic Info

    Paper provided by Delft University of Technology, Faculty of Technology, Policy and Management in its series Technology, Policy and Management Working Papers with number 2013-11.

    as in new window
    Length:
    Date of creation: 28 Nov 2013
    Date of revision:
    Handle: RePEc:dgr:tudtpm:201311

    Contact details of provider:
    Web page: http://www.tbm.tudelft.nl

    Related research

    Keywords: digitale dienstverlening; HRM; burgerzaken;

    This paper has been announced in the following NEP Reports:

    References

    No references listed on IDEAS
    You can help add them by filling out this form.

    Citations

    Lists

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    Statistics

    Access and download statistics

    Corrections

    When requesting a correction, please mention this item's handle: RePEc:dgr:tudtpm:201311. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (TU Delft Library Repository Team).

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.