Reverse Logistics â€“ Capturing Value in the Extended Supply Chain
AbstractProduct flows in todayâ€™s supply chains do not end once they have reached the customer. Many products lead a second and even third or fourth life after having accomplished their original task at their first customer. Consequently, a product may generate revenues multiple times, rather than a single time. Capturing this value requires a broadening of the supply chain perspective to include new processes, known as â€˜reverse logisticsâ€™, as well as multiple interrelated usage cycles, linked by specific market interfaces. Coordinating the successive product uses is key to maximizing the value generated.In this chapter, we review the field of reverse logistics. We discuss its opportunities and its challenges and indicate potential ways for companies to master them. We highlight what makes reverse logistics different from â€˜conventionalâ€™ supply chain processes, but also point out analogies, and explain how both views can be integrated into an extended supply chain concept. We illustrate our discussion with examples of reverse logistics practice at IBM.
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Bibliographic InfoPaper provided by Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam. in its series Research Paper with number ERS-2004-091-LIS.
Date of creation: 17 Nov 2004
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reverse logistics; Supply Chain Management; service management; closed-loop supply chains; electronics industry;
This paper has been announced in the following NEP Reports:
- NEP-ALL-2004-11-30 (All new papers)
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