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The Process of New Service Development: issues of formilization and appropriability

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Author Info
Dolfsma, W.A. (Erasmus Research Institute of Management (ERIM), RSM Erasmus University)

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Abstract

Services form an important part of the economy today. Innovation for service firms is as important as for manufacturing, but the innovation process for service firms is comparatively little studied. In this paper, I review the literature there is on the innovation process for service firms, and make two suggestions for formalizing that process. The common thought that service firms do not innovate does not hold. Innovation is, however, often ad hoc for services, and it can therefore be difficult to measure firms’ innovation efforts. These points are all related to issues of appropriability of the benefits of innovation in services. The two issues primarily discussed in this paper – the possibilities of formalizing and appropriating in case of NSD – are central for issues for service firms. It is here that this paper offers some contributions to the existing literature; it does not so much present an overview thereof.

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Paper provided by Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam. in its series Research Paper with number ERS-2004-051-ORG Revision_Date: 2009-07-29.

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Date of creation: 06 Aug 2004
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Handle: RePEc:dgr:eureri:30001577

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Related research
Keywords: services; innovation; formalization; appropriation;

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References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
  1. Gallouj, Faiz & Weinstein, Olivier, 1997. "Innovation in services," Research Policy, Elsevier, vol. 26(4-5), pages 537-556, December. [Downloadable!] (restricted)
  2. Kelvin J. Lancaster, 1966. "A New Approach to Consumer Theory," Journal of Political Economy, University of Chicago Press, vol. 74, pages 132. [Downloadable!] (restricted)
  3. Dolfsma, W.A., 2005. "Collective Consuming: Consumers as Subcontractors on Electronic Markets," Research Paper ERS-2005-020-ORG Revision, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus Uni. [Downloadable!]
  4. Pavitt, Keith, 1984. "Sectoral patterns of technical change: Towards a taxonomy and a theory," Research Policy, Elsevier, vol. 13(6), pages 343-373, December. [Downloadable!] (restricted)
  5. Levinthal, Daniel A, 1998. "The Slow Pace of Rapid Technological Change: Gradualism and Punctuation in Technological Change," Industrial and Corporate Change, Oxford University Press, vol. 7(2), pages 217-47, June.
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  1. Dolfsma, W.A., 2005. "Appropriability in Services," Research Paper ERS-2005-021-ORG Revision, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus Uni. [Downloadable!]
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