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Managing product returns

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Author Info
B. Toktay
E.A. Van der Laan
M.P. De Brito () (FEW-Econometrie en besliskunde)

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Abstract

In this article, we discuss ways of actively influencing product returns and we review data-driven methods for forecasting return flows that exploit the fact that future returns are a function of past sales. In particular we assess the value of return forecasting at an operational level, specifically for inventory control. We conclude with implications for supply chain management.

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File URL: http://www.eur.nl/WebDOC/doc/econometrie/feweco20030326135943.pdf
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Publisher Info
Paper provided by Erasmus University Rotterdam, Econometric Institute in its series Econometric Institute Report with number 316.

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Date of creation: 2003
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Handle: RePEc:dgr:eureir:2003316

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Related research
Keywords: Reverse logistics Forecasting Information Inventory management Supply chain management;

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This paper has been announced in the following NEP Reports: References listed on IDEAS
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  1. de Brito, Marisa P. & Dekker, Rommert, 2003. "Modelling product returns in inventory control--exploring the validity of general assumptions," International Journal of Production Economics, Elsevier, vol. 81(1), pages 225-241, January. [Downloadable!] (restricted)
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  2. M.P. de Brito & S.D.P. Flapper & R. Dekker, 2002. "Reverse logistics," Econometric Institute Report 272, Erasmus University Rotterdam, Econometric Institute. [Downloadable!]
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  3. Kiesmuller, Gudrun P. & van der Laan, Erwin A., 2001. "An inventory model with dependent product demands and returns," International Journal of Production Economics, Elsevier, vol. 72(1), pages 73-87, June. [Downloadable!] (restricted)
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