eGovernment Implementation and Acceptance: Challenges to Increase Public eServices Take-Up in Lebanon
AbstractGovernments continue investing in Information and Communication Technologies (ICTs), and e-services have become governments’ priority. But research shows that e-services implementation accentuate inequalities. Using a study of egovernment implementation in Lebanon as a background, this paper shows that e-government will lead to a system where only privileged segments of the population may have access to the government e-services. Thus, government online services implementation will create three types of inequalities: (1) inequality in access to ICTs and e-services, (2) inequality in the ability to use ICT and e-services among those who have access, and (3) inequality between those who will accept to use eservices and those who will not. What are the reasons of this e-services divide? The aim of this study is to explore the reasons of these three inequalities. Results show that reducing the gap can enhance the value of services to the citizen which dramatically increase e-services Take-Up.
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Bibliographic InfoPaper provided by Paris Dauphine University in its series Economics Papers from University Paris Dauphine with number 123456789/12521.
Date of creation: Aug 2009
Date of revision:
Communication dans l'administration publique; Fracture numérique; Lebanon; ICTs; E-services;
Find related papers by JEL classification:
- L38 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Policy
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- L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software
- F59 - International Economics - - International Relations, National Security, and International Political Economy - - - Other
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