Customer Satisfaction/Dissatisfaction: Aspects And Measures
AbstractTotal Quality as a means of obtaining customer satisfaction. Analysis of literature on CS/D and the identification of measurement methodologies CD/S for services.
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Bibliographic InfoPaper provided by Institute for Economic Research on Firms and Growth - Moncalieri (TO) in its series CERIS Working Paper with number 199715.
Length: 43 pages Keywords :
Date of creation: Dec 1997
Date of revision:
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- Alessandro Sembenelli & Laura Rondi & Fabio Schiantarelli & Brian Sack, 1993. "Firms' Financial And Real Responses To Business Cycle Shocks And Monetary Tightening: Evidence For Large And Small Italian Companies," CERIS Working Paper 199305, Institute for Economic Research on Firms and Growth - Moncalieri (TO).
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