Incentives in the Public Sector: Some Preliminary Evidence from a UK Government Agency
AbstractThis Paper evaluates the impact of a team-based incentive scheme piloted in the public sector agency, Jobcentre Plus. The way the scheme has been designed raises many questions for which theory makes predictions. We test these predictions against our data. We find that team size affects the impact of the incentive scheme upon performance. Moreover, while the measure of quantity increased in incentivized areas, no improvement was found for the two quality measures. This may reflect concerns related to multi-tasking issues, or may reflect the small sample size available for the quality analysis. Finally, the data suggests that employees participating in the incentive scheme aim to exert a level of effort to ensure the target is achieved, but as additional effort is not rewarded they aim not to exceed this limit.
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Bibliographic InfoPaper provided by C.E.P.R. Discussion Papers in its series CEPR Discussion Papers with number 4010.
Date of creation: Aug 2003
Date of revision:
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Other versions of this item:
- Simon Burgess & Carol Propper & Marisa Ratto & Emma Tominey, 2003. "Incentives in the Public Sector: Some Preliminary Evidence from a UK Government Agency," The Centre for Market and Public Organisation 03/080, Department of Economics, University of Bristol, UK.
- H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government
- H40 - Public Economics - - Publicly Provided Goods - - - General
- J33 - Labor and Demographic Economics - - Wages, Compensation, and Labor Costs - - - Compensation Packages; Payment Methods
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- Simon Burgess & Marisa Ratto, 2003. "The Role of Incentives in the Public Sector: Issues and Evidence," The Centre for Market and Public Organisation 03/071, Department of Economics, University of Bristol, UK.
- Canice Prendergast, 1999. "The Provision of Incentives in Firms," Journal of Economic Literature, American Economic Association, vol. 37(1), pages 7-63, March.
- Simon Burgess & Marisa Ratto, 2003. "The Role of Incentives in the Public Sector: Issues and Evidence," Oxford Review of Economic Policy, Oxford University Press, vol. 19(2), pages 285-300, Summer.
- Itoh, Hideshi, 1991. "Incentives to Help in Multi-agent Situations," Econometrica, Econometric Society, vol. 59(3), pages 611-36, May.
- Glenn MacDonald & Leslie M. Marx, 2001. "Adverse Specialization," Journal of Political Economy, University of Chicago Press, vol. 109(4), pages 864-899, August.
- repec:rus:hseeco:124059 is not listed on IDEAS
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- Courty, Pascal & Kim, Do Han & Marschke, Gerald, 2011.
"Curbing cream-skimming: Evidence on enrolment incentives,"
Elsevier, vol. 18(5), pages 643-655, October.
- Courty, Pascal & Kim, Do Han & Marschke, Gerald, 2009. "Curbing Cream-Skimming: Evidence on Enrolment Incentives," CEPR Discussion Papers 7121, C.E.P.R. Discussion Papers.
- Courty, Pascal & Kim, Do Han & Marschke, Gerald, 2008. "Curbing Cream-Skimming: Evidence on Enrolment Incentives," IZA Discussion Papers 3909, Institute for the Study of Labor (IZA).
- Pascal Courty & Do Han Kim & Gerald Marschke1, 2009. "Curbing cream-skimming: Evidence on enrolment incentives," Economics Working Papers ECO2009/03, European University Institute.
- Pierre Koning & J. Vyrastekova & S. Onderstal, 2006. "Team incentives in public organisations; an experimental study," CPB Discussion Paper 60, CPB Netherlands Bureau for Economic Policy Analysis.
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