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Les émotions au travail

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  • Ursula Hess

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Suggested Citation

  • Ursula Hess, 2003. "Les émotions au travail," CIRANO Burgundy Reports 2003rb-04, CIRANO.
    • Handle: RePEc:cir:cirbur:2003rb-04
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    File URL: https://cirano.qc.ca/files/publications/2003RB-04.pdf
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    References listed on IDEAS

    as
    1. Karen Locke, 1996. "A Funny Thing Happened! The Management of Consumer Emotions in Service Encounters," Organization Science, INFORMS, vol. 7(1), pages 40-59, February.
    2. Tiedens, Larissa Z., 2001. "Anger and Advancement versus Sadness and Subjugation: The Effect of Negative Emotion Expressions on Social Status Conferral," Research Papers 1615, Stanford University, Graduate School of Business.
    Full references (including those not matched with items on IDEAS)

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