Exploring the effects of integrated benefit systems and active labour market policies: Evidence from Jobcentre Plus in the UK
AbstractIn April 2002 Jobcentre Plus started to operate in the UK bringing together the service of the Benefits Agency and the Employment Service. Offering a fully integrated benefit claiming and work placement/job-seeking service for people of working age this new organisation aims to strengthen the link between welfare and work. Due to the magnitude of the associated organisational change, the national roll-out of the new organisation is being implemented gradually over a transitional period ending in 2006. During this transitional period some local offices are fully integrated while others functions remain split between pre-existing Benefits Agency and Employment Service offices. In this paper we examine how changes in the level of integration (measured as the percentage of offices within districts offering the integrated Jobcentre Plus service) within districts over time affected performance with respect to job entry, benefit service and customer service delivery. Our analysis suggests that Jobcentre Plus has a clear positive effect on job entry outcomes for all client groups, a negative effect on business delivery while it has neither a positive nor a negative effect on customer service outcomes.
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
Bibliographic InfoPaper provided by Centre for Analysis of Social Exclusion, LSE in its series CASE Papers with number case107.
Date of creation: Feb 2006
Date of revision:
Contact details of provider:
Web page: http://sticerd.lse.ac.uk/case/_new/publications/default.asp
Jobcentre Plus; welfare-to-work; non-jobseekers; policy evaluation;
Find related papers by JEL classification:
- I38 - Health, Education, and Welfare - - Welfare, Well-Being, and Poverty - - - Government Programs; Provision and Effects of Welfare Programs
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Simon Burgess & Carol Propper & Marisa Ratto & Emma Tominey, 2011.
"Incentives in the Public Sector: Evidence from a Government Agency,"
The Centre for Market and Public Organisation
11/265, Department of Economics, University of Bristol, UK.
- Burgess, Simon & Propper, Carol & Ratto, Marisa & Tominey, Emma, 2012. "Incentives in the Public Sector: Evidence from a Government Agency," IZA Discussion Papers 6738, Institute for the Study of Labor (IZA).
- Simon Burgess & Carol Propper & Marisa Ratto & Emma Tominey, 2004. "Incentives in the Public Sector: Evidence from a Government Agency," The Centre for Market and Public Organisation 04/103, Department of Economics, University of Bristol, UK.
- Ratto, Marisa & Tominey, Emma & Propper, Carol & Burgess, Simon M., 2012. "Incentives in the Public Sector: Evidence from a Government Agency," Economics Papers from University Paris Dauphine 123456789/12197, Paris Dauphine University.
- Burgess, Simon & Propper, Carol & Ratto, Marisa & Tominey, Emma, 2012. "Incentives in the Public Sector: Evidence from a Government Agency," CEPR Discussion Papers 9071, C.E.P.R. Discussion Papers.
- McVicar, Duncan, 2008. "Job search monitoring intensity, unemployment exit and job entry: Quasi-experimental evidence from the UK," Labour Economics, Elsevier, vol. 15(6), pages 1451-1468, December.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: ().
If references are entirely missing, you can add them using this form.