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Adoption of Telecommuting in Two California State Agencies

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Listed:
  • Mokhtarian, Patricia L.
  • Salomon, Ilan
  • Saxena, Somitra
  • Sampath, Srikanth
  • Cheung, Peter
  • Le, Kate
  • Bagley, Michael

Abstract

This paper presents results from the field test of a survey designed to collect data on the individual decision to telecommute. The field test was conducted primarily to assess whether a cover letter from the employer would induce a response bias. The survey was administered with two cover letters to the Sacramento-based Franchise Tax Board (FTB) and the San Francisco-based Public Utilities Commission (PUC). The cover letter type had a small (insignificant) impact on the response rate, but in the opposite direction than expected. The cover letter had little effect on reasons for wanting to telecommute: "to get more work done" was still the most important advantage for both cover letter groups. Differences in commute characteristics between the two agencies resulted in differences in perceived advantages of telecommuting. For PUC employees, reducing commute stress was the most important advantage of telecommuting, although getting more work done was a close second. For FTB employees, reducing commute stress was in ninth place. The combined sample showed a marked preference for home-based rather than center-based telecommuting.

Suggested Citation

  • Mokhtarian, Patricia L. & Salomon, Ilan & Saxena, Somitra & Sampath, Srikanth & Cheung, Peter & Le, Kate & Bagley, Michael, 1996. "Adoption of Telecommuting in Two California State Agencies," University of California Transportation Center, Working Papers qt2v63b7b8, University of California Transportation Center.
    • Handle: RePEc:cdl:uctcwp:qt2v63b7b8
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    References listed on IDEAS

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    1. Mannering, Jill S. & Mokhtarian, Patricia L., 1995. "Modeling the Choice of Telecommuting Frequency in California: An Exploratory Analysis," University of California Transportation Center, Working Papers qt08s817dr, University of California Transportation Center.
    2. P L Mokhtarian & I Salomon, 1996. "Modeling the Choice of Telecommuting: 2. A Case of the Preferred Impossible Alternative," Environment and Planning A, , vol. 28(10), pages 1859-1876, October.
    3. Mokhtarian, Patricia L, 1991. "Defining Telecommuting," Institute of Transportation Studies, Working Paper Series qt35c4q71r, Institute of Transportation Studies, UC Davis.
    4. Kitamura, Ryuichi & Nilles, Jack M. & Conroy, Patrick & Fleming, David M., 1990. "Telecommuting as a Transportation Planning Meaure: Initial Results of California Pilot Project," University of California Transportation Center, Working Papers qt6j96d49k, University of California Transportation Center.
    5. P L Mokhtarian & I Salomon, 1994. "Modeling the Choice of Telecommuting: Setting the Context," Environment and Planning A, , vol. 26(5), pages 749-766, May.
    6. Handy, Susan & Mokhtarian, Patricia, 1996. "The Future of Telecommuting," Institute of Transportation Studies, Working Paper Series qt5nm777c1, Institute of Transportation Studies, UC Davis.
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    1. Shafizadeh, K. & Niemeier, D. & Mokhtarian, P. & Salomon, I., 1998. "The Costs And Benefits Of Telecommuting: An Evaluation Of Macro-scale Literature," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt1f01c191, Institute of Transportation Studies, UC Berkeley.
    2. Varma, Krishna & Ho, Chaang-Iuan & Stanek, David & Mokhtarian, Patricia, 1998. "Duration and Frequency of Telecenter Use: Once a Telecommuter, Always a Telecommuter?," Institute of Transportation Studies, Working Paper Series qt61t9j2vb, Institute of Transportation Studies, UC Davis.
    3. Patricia L. Mokhtarian, 1998. "A Synthetic Approach to Estimating the Impacts of Telecommuting on Travel," Urban Studies, Urban Studies Journal Limited, vol. 35(2), pages 215-241, February.
    4. Shafizadeh, Kevan R. & Mokhtarian, Patricia L. & Niemeier, Debbie A. & Salomon, Ilan, 2000. "The Costs and Benefits of Home-Based Telecommuting," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt49c1n7hg, Institute of Transportation Studies, UC Berkeley.

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