Diversity, discrimination, and performance
AbstractEmployee diversity may affect business performance both as a result of customer discrimination and as a result of how members of a group work with each other in teams. We test for both channels with data from more than 800 retail stores employing over 70,000 individuals, matched to Census data on the demographics of the community. We find little payoff to matching employee demographics to those of potential customers except when the customers do not speak English. Diversity of race or gender within the workplace does not predict sales or sales growth, although age diversity predicts low sales.
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Bibliographic InfoPaper provided by Institute of Industrial Relations, UC Berkeley in its series Institute for Research on Labor and Employment, Working Paper Series with number qt19d1c3n3.
Date of creation: 10 Jan 2003
Date of revision:
Employee Demographics; Race and Gender; Organizational Behavior;
Other versions of this item:
- Leonard, Jonathan & Levine, David I., 2006. "Diversity, Discrimination, and Performance," Institute for Research on Labor and Employment, Working Paper Series qt2p3880ms, Institute of Industrial Relations, UC Berkeley.
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