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Effect of Sales on Brand Loyalty

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Author Info
Rui Huang (University of California, Berkeley)
Jeffrey Perloff (University of California, Berkeley)
Sofia Villas-Boas (University of California, Berkeley)

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Abstract

Although many theoretical industrial organization models are based on the existence of a critical mass of exogenously "brand loyal" consumers, we find little empirical evidence supporting these assumptions in the orange juice retail market. There are very few loyal consumers. More importantly, the frequency with which stores conduct sales affects the share of loyal types so that loyalty is endogenous rather than exogenous. Households' demographics have statistically significant but economically minor effects on switching behavior. Switching across frozen and refrigerated states is very common, leading to more complicated substitution patterns and less loyalty than one observes looking at each state separately.

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Publisher Info
Paper provided by Department of Agricultural & Resource Economics, UC Berkeley in its series Department of Agricultural & Resource Economics, UC Berkeley, Working Paper Series with number 1011.

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Date of creation: 01 May 2006
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Handle: RePEc:cdl:agrebk:1011

Note: oai:cdlib1:are_ucb-1103
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Related research
Keywords: loyalty; sales;

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This page was last updated on 2009-11-27.


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