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The Superiority of Tough Reviewers in a Model of Simultaneous Sales

Author

Listed:
  • Gill, D.
  • Sgroi, D.

Abstract

This paper considers the impact of reviewers on the sale of a product of unknown quality. Sales occur simultaneously after an initial review by an unbiased, pessimistic or optimistic reviewer and we examine the impact on sales in each case. We find that counter-intuitively a pessimistic reviewer is best for the firm's profits regardless of the quality of the product. An endorsement by such a pessimist provides an excellent signal of the product's quality, while consumers expect the reviewer to fail to endorse, so receiving no endorsement will not impact too heavily on the firm's expected profits. This asymmetric impact provides a strong explanation for the stylized fact that reviewers are often viewed as being very critical.

Suggested Citation

  • Gill, D. & Sgroi, D., 2003. "The Superiority of Tough Reviewers in a Model of Simultaneous Sales," Cambridge Working Papers in Economics 0335, Faculty of Economics, University of Cambridge.
  • Handle: RePEc:cam:camdae:0335
    Note: IO, ET
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    File URL: http://www.econ.cam.ac.uk/research-files/repec/cam/pdf/cwpe0335.pdf
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    Citations

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    Cited by:

    1. Gill, David & Sgroi, Daniel, 2008. "Sequential decisions with tests," Games and Economic Behavior, Elsevier, vol. 63(2), pages 663-678, July.
    2. Emmanuel Farhi & Josh Lerner & Jean Tirole, 2013. "Fear of rejection? Tiered certification and transparency," RAND Journal of Economics, RAND Corporation, vol. 44(4), pages 610-631, December.
    3. Josh Lerner & Jean Tirole, 2006. "A Model of Forum Shopping," American Economic Review, American Economic Association, vol. 96(4), pages 1091-1113, September.

    More about this item

    Keywords

    private information; reviewers; bias; simultaneous sales; marketing;
    All these keywords.

    JEL classification:

    • D82 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Asymmetric and Private Information; Mechanism Design
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality

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