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Managing Consumer Referrals in a Chain Network

Author

Listed:
  • Maria Arbatskaya

    (Emory University)

  • Hideo Konishi

    (Boston College)

Abstract

We consider the optimal pricing and referral strategy of a monopoly that uses a simple consumer communication network (a chain) to spread product information. The first-best policy with fully discriminatory position-based referral fees involves standard monopoly pricing and referral fees that provide consumers with strictly positive referral incentives. Effective price discrimination among consumers based on their positions in the chain occurs in both the first-best solution and the second-best solution (with a common referral fee).

Suggested Citation

  • Maria Arbatskaya & Hideo Konishi, 2014. "Managing Consumer Referrals in a Chain Network," Boston College Working Papers in Economics 850, Boston College Department of Economics, revised 01 Nov 2016.
  • Handle: RePEc:boc:bocoec:850
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    References listed on IDEAS

    as
    1. Jun, Tackseung & Kim, Jeong-Yoo, 2008. "A theory of consumer referral," International Journal of Industrial Organization, Elsevier, vol. 26(3), pages 662-678, May.
    2. Arbatskaya, Maria & Konishi, Hideo, 2016. "Consumer referrals," International Journal of Industrial Organization, Elsevier, vol. 48(C), pages 34-58.
    3. Simon P. Anderson & André De Palma, 2009. "Information congestion," RAND Journal of Economics, RAND Corporation, vol. 40(4), pages 688-709, December.
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    Cited by:

    1. Arbatskaya, Maria & Konishi, Hideo, 2016. "Consumer referrals," International Journal of Industrial Organization, Elsevier, vol. 48(C), pages 34-58.

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    More about this item

    Keywords

    communication network; consumer referral policy; referral fee; price discrimination;
    All these keywords.

    JEL classification:

    • D4 - Microeconomics - - Market Structure, Pricing, and Design
    • D8 - Microeconomics - - Information, Knowledge, and Uncertainty
    • L1 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance

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