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Empowerment and Public Service Delivery in Developing Asia and the Pacific

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  • Asian Development Bank (ADB)

Abstract

Viewed as a key to strengthening accountability, citizen empowerment alone is not enough to guarantee quality public service. It must go hand in hand with better governance. This report highlights two factors that have improved governance and public service provision in developing Asia: (i) citizen participation and monitoring of service providers, and (ii) the use of information and communication technology (ICT) to streamline bureaucratic processes, widen access to information, and embolden people’s voice. Participation and ICT hold great promises for the future, and yet require increasing public sector role as a facilitator—not so much as a provider—in public service delivery chain.

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  • Asian Development Bank (ADB), 2013. "Empowerment and Public Service Delivery in Developing Asia and the Pacific," ADB Reports RPT135565-3, Asian Development Bank (ADB), revised 15 May 2013.
    • Handle: RePEc:asd:wpaper:rpt135565-3
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    2. Justesen, Mogens K. & Bjørnskov, Christian, 2014. "Exploiting the Poor: Bureaucratic Corruption and Poverty in Africa," World Development, Elsevier, vol. 58(C), pages 106-115.
    3. Sen, Kunal, 2013. "Governance and Development Outcomes in Asia," ADB Economics Working Paper Series 384, Asian Development Bank.
    4. Mehta, Aashish & Jha, Shikha, 2014. "Pilferage from opaque food subsidy programs: Theory and evidence," Food Policy, Elsevier, vol. 45(C), pages 69-79.

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