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Measuring the performance of business incubators

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  • VANDERSTRAETEN, Johanna
  • MATTHYSSENS, Paul
  • VAN WITTELOOSTUIJN, Arjen
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    Abstract

    This paper focuses on incubator performance measurement. First, we report the findings of an extensive literature review. Both existing individual measures and more comprehensive measurement systems are discussed. This literature review shows that most incubator researchers and practitioners only use one or a few indicators for performance evaluation, and that existing measurement systems do not recognize the importance of short, medium and long-term results, do not always include an incubator’s strategic objectives and are neither easily comprehensible nor accessible. Moreover, there is no link between performance measurement and its influence on incubator employees. To tackle the weaknesses found in existing literature, we suggest to employ Kaplan and Norton’s strategy map and balanced scorecard. Based on the results of a qualitative empirical study, we translate these tools to the context of not-for-profit economic development incubators and test their practical usefulness. We call the tools the SMEDI (Strategy Map for Economic Development Incubators) and BSEDI (Balanced Scorecard for Economic Development Incubators). In a concluding section, we discuss the paper’s main contributions and limitations, and reflect on a few possible future research avenues.

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    File URL: https://www.uantwerpen.be/images/uantwerpen/container1244/files/TEW%20-%20Onderzoek/Working%20Papers/RPS/2012/RPS-2012-012.pdf
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    Bibliographic Info

    Paper provided by University of Antwerp, Faculty of Applied Economics in its series Working Papers with number 2012012.

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    Length: 46 pages
    Date of creation: Jun 2012
    Date of revision:
    Handle: RePEc:ant:wpaper:2012012

    Contact details of provider:
    Postal: Prinsstraat 13, B-2000 Antwerpen
    Web page: https://www.uantwerp.be/en/faculties/applied-economic-sciences/
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    Related research

    Keywords: Business incubator; Performance measurement system; Performance measure; Balanced scorecard; Strategy map;

    This paper has been announced in the following NEP Reports:

    References

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    1. Colombo, Massimo G. & Delmastro, Marco, 2002. "How effective are technology incubators?: Evidence from Italy," Research Policy, Elsevier, vol. 31(7), pages 1103-1122, September.
    2. Michael Schwartz, 2009. "Beyond incubation: an analysis of firm survival and exit dynamics in the post-graduation period," The Journal of Technology Transfer, Springer, vol. 34(4), pages 403-421, August.
    3. Michael Schwartz & Maximilian Göthner, 2009. "A Novel Approach to Incubator Evaluations: The PROMETHEE Outranking Procedures," IWH Discussion Papers 1, Halle Institute for Economic Research.
    4. Etzkowitz, Henry & Leydesdorff, Loet, 2000. "The dynamics of innovation: from National Systems and "Mode 2" to a Triple Helix of university-industry-government relations," Research Policy, Elsevier, vol. 29(2), pages 109-123, February.
    5. Rice, Mark P., 2002. "Co-production of business assistance in business incubators: an exploratory study," Journal of Business Venturing, Elsevier, vol. 17(2), pages 163-187, March.
    6. G Tomas M Hult & David J Ketchen & David A Griffith & Brian R Chabowski & Mary K Hamman & Bernadine Johnson Dykes & Wesley A Pollitte & S Tamer Cavusgil, 2008. "An assessment of the measurement of performance in international business research," Journal of International Business Studies, Palgrave Macmillan, vol. 39(6), pages 1064-1080, September.
    7. Phan, Phillip H. & Siegel, Donald S. & Wright, Mike, 2005. "Science parks and incubators: observations, synthesis and future research," Journal of Business Venturing, Elsevier, vol. 20(2), pages 165-182, March.
    8. Sean M. Hackett & David M. Dilts, 2004. "A Systematic Review of Business Incubation Research," The Journal of Technology Transfer, Springer, vol. 29(1), pages 55-82, 01.
    9. Michael Schwartz & Maximilian G�thner, 2009. "A multidimensional evaluation of the effectiveness of business incubators: an application of the PROMETHEE outranking method," Environment and Planning C: Government and Policy, Pion Ltd, London, vol. 27(6), pages 1072-1087, December.
    10. Fonseca, Raquel & Lopez-Garcia, Paloma & Pissarides, Christopher A., 2001. "Entrepreneurship, start-up costs and employment," European Economic Review, Elsevier, vol. 45(4-6), pages 692-705, May.
    11. Rudy Aernoudt, 2004. "Incubators: Tool for Entrepreneurship?," Small Business Economics, Springer, vol. 23(2), pages 127-135, 09.
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