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Learning From Client Exit: What Do We Mean By Client Exit?

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Author Info
Anonymous
Abstract

All microfinance institutions (MFIs) have clients who decide to leave their programme. Clients may leave for positive reasons – for example they might have outgrown the size of the loans that the MFI can offer and be graduating to formal sector finance. They may also leave for negative reasons, such as business failure or a bad experience with the MFI. Furthermore, some clients who leave may decide to return at some stage in the future.

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Publisher Info
Paper provided by University of Sussex, Imp-Act: Improving the Impact of Microfinance on Poverty: Action Research Program in its series Practice Notes with number 23734.

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Date of creation: 2004
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Handle: RePEc:ags:usuxpr:23734

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Keywords: Financial Economics;

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