How toMonitor the Effects ofManagerial Innovation in Public Cultural Institutions
AbstractIt is essential to develop methodology for collection of innovation data in the public sector. It pertains also to monitoring the outputs and outcomes of managerial innovations. As the methodology must be sensitive for public subsector specificity, this paper is focused on public cultural institutions. Among several conceptual frameworks of effectiveness the accountability-based effectiveness has been recognized as the most adequate to underlie investigating managerial innovation outcomes in public cultural institutions. The managerial innovation outcomes perceived by the interviewed managers of Polish public cultural institutions embraced three dimensions of accountability-based effectiveness. This is accountability for self-development of the institution; development of institution’s staff; and acting on the sake of the audience (customers) and local community. Many other dimensions were omitted. Hence, the triangulation of methods is highly recommended, as the interview, even in-depth one, is insufficient.
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This chapter was published in: Mateusz Lewandowski , , pages 559-567, 2013.
This item is provided by ToKnowPress in its series Active Citizenship by Knowledge Management & Innovation: Proceedings of the Management, Knowledge and Learning International Conference 2013 with number 559-567.
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innovation; management; effectiveness; cultural institution; outcome assessment;
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