Advanced Search
MyIDEAS: Login

Linking Knowledge Management Approaches and Credit RiskManagement as an Innovative Strategy in Banking Institutions: A Perspective from Malaysia

Contents:

Author Info

  • Tasmin Rosmaini

    (Universiti Tun Hussein Onn Malaysia, Malaysia)

  • S. J. Cheang

    (Universiti Tun Hussein Onn Malaysia, Malaysia)

  • A. A. Abubakar

    (Universiti Tun Hussein Onn Malaysia, Malaysia)

  • N. A. Malek

    (Universiti Tun Hussein Onn Malaysia, Malaysia)

  • Che Rusuli M. Saufi

    (Universiti Tun Hussein Onn Malaysia, Malaysia)

Registered author(s):

    Abstract

    This study is expected to shed light on establishing an effective credit risk environment with the appropriate credit risk strategy, the infusion of Knowledge Management (KM) approaches into Credit Risk Management (CRM) practices of selected banking institutions. Managing effectively on credit risk matters requires innovative and local-based banking strategy. A survey which consists of 4 active KM approaches and CRM performance, which measures according to four perspectives of Balance Score Card (BSC) developed by Kaplan & Norton (1996) has been established. Questionnaires are sent to 100 respondents from respective CRM department of participating banking institutions’ headquarters. Mean score analysis is applied to examine the efficacy of banking institution in managing its credit risks and active KM approaches. The study further determines the relationship between KM approaches and CRM performance in the selected banking institution. The findings reveal that active KM approaches implementation and CRM performance in banking institutions are at medium extent and also at high level respectively. Further, it is evinced that there is a significant positive relationship between active KM approaches and innovative CRM performance.

    Download Info

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
    File URL: http://www.toknowpress.net/ISBN/978-961-6914-02-4/papers/ML13-256.pdf
    File Function: full text
    Download Restriction: no

    File URL: http://www.toknowpress.net/ISBN/978-961-6914-02-4/MakeLearn2013.pdf
    File Function: Conference Programme
    Download Restriction: no

    Bibliographic Info

    as in new window

    This chapter was published in: Tasmin Rosmaini & S. J. Cheang & A. A. Abubakar & N. A. Malek & Che Rusuli M. Saufi , , pages 267-283, 2013.

    This item is provided by ToKnowPress in its series Active Citizenship by Knowledge Management & Innovation: Proceedings of the Management, Knowledge and Learning International Conference 2013 with number 267-283.

    Handle: RePEc:tkp:mklp13:267-283

    Contact details of provider:
    Web page: http://www.toknowpress.net/proceedings/978-961-6914-02-4/

    Related research

    Keywords: knowledge management; active knowledge management approaches; credit risk management; innovation; Malaysia banking institutions;

    References

    No references listed on IDEAS
    You can help add them by filling out this form.

    Citations

    Lists

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    Statistics

    Access and download statistics

    Corrections

    When requesting a correction, please mention this item's handle: RePEc:tkp:mklp13:267-283. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Nada Trunk Širca).

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.