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Osman M. Karatepe

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Personal Details

First Name: Osman M.
Middle Name:
Last Name: Karatepe
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RePEc Short-ID: pka753

Email: [This author has chosen not to make the email address public]
Homepage: http://www.emu.edu.tr/omk
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Affiliation

Doğu Akdeniz Üniversitesi-Turizm Fakültesi (Eastern Mediterranean University-Faculty of Tourism)
Homepage: http://tourism.emu.edu.tr
Location: Turkey

Works

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Articles

  1. Osman M. Karatepe, 2011. "Service Quality, Customer Satisfaction and Loyalty: The Moderating Role of Gender," Journal of Business Economics and Management, Taylor & Francis Journals, Taylor & Francis Journals, vol. 12(2), pages 278-300, January.
  2. Osman M. Karatepe & Georgiana Karadas, 2011. "The effect of management commitment to service quality on job embeddedness and performance outcomes," Journal of Business Economics and Management, Taylor & Francis Journals, Taylor & Francis Journals, vol. 13(4), pages 614-636, July.
  3. Osman M. Karatepe & Mine Haktanir & Ilkay Yorganci, 2008. "The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion," The Service Industries Journal, Taylor & Francis Journals, Taylor & Francis Journals, vol. 30(9), pages 1565-1579, September.
  4. Karatepe, Osman M. & Yavas, Ugur & Babakus, Emin & Avci, Turgay, 2006. "Does gender moderate the effects of role stress in frontline service jobs?," Journal of Business Research, Elsevier, Elsevier, vol. 59(10-11), pages 1087-1093, October.
  5. Osman M. Karatepe & Hasan Kilic, 2006. "The effects of two directions of conflict and facilitation on frontline employees’ job outcomes," The Service Industries Journal, Taylor & Francis Journals, Taylor & Francis Journals, vol. 29(7), pages 977-993, December.
  6. Osman M. Karatepe, 2006. "The effects of selected antecedents on the service recovery performance of frontline employees," The Service Industries Journal, Taylor & Francis Journals, Taylor & Francis Journals, vol. 26(1), pages 39-57, January.
  7. Nick Johns & Turgay Avcí & Osman M. Karatepe, 2004. "Measuring service quality of travel agents: evidence from Northern Cyprus," The Service Industries Journal, Taylor & Francis Journals, Taylor & Francis Journals, vol. 24(3), pages 82-100, May.

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