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Citizens, Politicians, and Providers : The Latin American Experience with Service Delivery Reform

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  • Ariel Fiszbein
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    Abstract

    Children regularly receiving health visits and education, the sick receiving proper and timely health care, safe water flowing out of the tap, electricity reliably reaching homes and businesses-these apparently simple events are taken for granted in developed countries. In Latin America, despite two decades of social and infrastructure improvements, the poor and many of the middle class make do with low-quality services. Far too many of the poor receive no services. Improving service delivery to the poor is both a widespread political demand, and central to the realization of the Millennium Development Goals (MDGs). This book interprets service delivery successes, and failures in Latin America and provides guidance to policymakers, and development practitioners on shaping public action to provide better-quality services for all. Its analysis builds on the accountability framework developed in the Bank's World Development Report 2004: Making Services Work for Poor People, which emphasizes the behavior of people-from teachers to administrators, politicians, and rich and poor citizens-within the chain of interactions, from demand to actual service delivery. The report seeks to answer an essential question: If accountability relationships among citizens, policymakers, and service providers are key to effective service delivery, and there have been both systemic reforms (expanding national and local democracy), and an array of specific experiments (privatization, increased choice), why is service delivery in Latin America still so inequitable, and often of low quality?

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    File URL: https://openknowledge.worldbank.org/bitstream/handle/10986/7371/343900rev.pdf?sequence=1
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    Bibliographic Info

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    This book is provided by The World Bank in its series World Bank Publications with number 7371 and published in 2005.

    ISBN: 978-0-8213-6089-7
    Handle: RePEc:wbk:wbpubs:7371

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    Related research

    Keywords: Infrastructure Economics and Finance - Private Participation in Infrastructure Social Development - Social Accountability Public Sector Economics Corruption and Anticorruption Law Poverty Monitoring and Analysis Poverty Reduction Public Sector Development Law and Development;

    References

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    Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
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    1. Francisco A. Gallego, 2002. "Competencia y Resultados Educativos: Teoría y Evidencia para Chile," Working Papers Central Bank of Chile 150, Central Bank of Chile.
    2. J. Luis Guasch, 2004. "Granting and Renegotiating Infrastructure Concessions : Doing it Right," World Bank Publications, The World Bank, number 15024.
    3. Christina Paxson & Norbert R. Schady, 2002. "The Allocation and Impact of Social Funds: Spending on School Infrastructure in Peru," World Bank Economic Review, World Bank Group, vol. 16(2), pages 297-319, August.
    4. Rawlings, Laura B. & Rubio, Gloria M., 2003. "Evaluating the impact of conditional cash transfer programs : lessons from Latin America," Policy Research Working Paper Series 3119, The World Bank.
    5. King, Elizabeth M & Orazem, Peter F & Wohlgemuth, Darin, 1999. "Central Mandates and Local Incentives: The Colombia Education Voucher Program," World Bank Economic Review, World Bank Group, vol. 13(3), pages 467-91, September.
    6. Robinson, James A & Verdier, Thierry, 2002. "The Political Economy of Clientelism," CEPR Discussion Papers 3205, C.E.P.R. Discussion Papers.
    7. Sebastian Galiani & Ernesto Schargrodsky, 2001. "Evaluating the Impact of School Decentralization on Education Quality," Working Papers 41, Universidad de San Andres, Departamento de Economia, revised Dec 2001.
    8. Claudio Sapelli & Bernardita Vial, 2002. "The Performance of Private and Public Schools in the Chilean Voucher System," Latin American Journal of Economics-formerly Cuadernos de Economía, Instituto de Economía. Pontificia Universidad Católica de Chile., vol. 39(118), pages 423-454.
    9. Vivien Foster & Osvaldo Irusta, 2003. "Does infrastructure reform work for the poor? A case study on the cities of La Paz and El Alto in Bolivia," Policy Research Working Paper Series 3177, The World Bank.
    10. Daniel Maceira & Maria Victoria Murillo, 2001. "Social Sector Reform in Latin America and the Role of Unions," Research Department Publications 4275, Inter-American Development Bank, Research Department.
    11. Antonio Estache & V. Foster & Q. Wodon, 2002. "Accounting for Poverty in Infrastructure Reform: Learning from Latin America's Experience," ULB Institutional Repository 2013/44108, ULB -- Universite Libre de Bruxelles.
    12. Soniya Carvalho & Gillian Perkins & Howard White, 2002. "Social funds, sustainability and institutional development impacts: findings from an OED Review," Journal of International Development, John Wiley & Sons, Ltd., vol. 14(5), pages 611-625.
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    Cited by:
    1. Nick Manning, 2010. "Improving Performance : Foundations of Systemic Performance," World Bank Other Operational Studies 10508, The World Bank.
    2. Ariel Fiszbein & Norbert Schady & Francisco H. G. Ferreira & Margaret Grosh & Niall Keleher & Pedro Olinto & Emmanuel Skoufias, 2009. "Conditional Cash Transfers : Reducing Present and Future Poverty," World Bank Publications, The World Bank, number 2597, October.

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