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Featurs On Pacient Satisfaction

Author

Listed:
  • Daniel Boldureanu

    (“Gr.T. Popa” University of Medicine and Pharmacy,Iasi, Romania)

  • T. Paduraru

    ("Gh. Zane" Institute of Economic and Social Researches , Iasi , Romania)

  • Gabriela Boldureanu

    (Petre Andrei University of Iasi, Faculty of Economics, 13 Grigore Ghica Voda Street, 700469, Iasi, Romania)

Abstract

Satisfaction depends on the perceived performance of the product and the buyer's expectations. Patients’ satisfaction is the trust built between doctor and patient and is perceived by the patient as a demonstration of skills in the field of health care provider. The concept of patients’ satisfaction involves a series of limitations, especially in that the patients’ satisfaction is subjective, taking less than concrete results. Thus appear the concept of patient dissatisfaction and dissatisfaction sources differ on the national and global levels

Suggested Citation

  • Daniel Boldureanu & T. Paduraru & Gabriela Boldureanu, 2011. "Featurs On Pacient Satisfaction," THE YEARBOOK OF THE "GH. ZANE" INSTITUTE OF ECONOMIC RESEARCHES, Gheorghe Zane Institute for Economic and Social Research ( from THE ROMANIAN ACADEMY, JASSY BRANCH), vol. 20(2), pages 150-154.
    • Handle: RePEc:zan:ygzier:v:20:y:2011:i:2:p:150-154
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    References listed on IDEAS

    as
    1. Daniel Boldureanu, 2009. "Health system quality management in Romania," THE YEARBOOK OF THE "GH. ZANE" INSTITUTE OF ECONOMIC RESEARCHES, Gheorghe Zane Institute for Economic and Social Research ( from THE ROMANIAN ACADEMY, JASSY BRANCH), vol. 18, pages 95-99.
    2. Ware, John E. & Snyder, Mary K. & Wright, W. Russell & Davies, Allyson R., 1983. "Defining and measuring patient satisfaction with medical care," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 247-263, January.
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