Measuring User Satisfaction with Respect to Websites
AbstractThe aim of this research is two-fold. Firstly, to examine the dimensionality of the satisfaction construct reviewing the related literature on user satisfaction with respect to websites and identifying different website attributes which contribute to the satisfaction’s formation. Secondly, to develop and validate a reliable instrument for measuring users’ satisfaction as well as highlight the disadvantages of conventional econometric methods when they are used in order to find out the relationships between satisfaction and its antecedents.
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Bibliographic InfoArticle provided by Faculty of Economics and Business, University of Zagreb in its journal Zagreb International Review of Economics and Business.
Volume (Year): 11 (2008)
Issue (Month): Special Conference Issue (December)
Postal: Zagreb International Review of Economics and Business, Faculty of Economics and Business, Trg J. F. Kennedy 6, 10000 Zagreb, Croatia.
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